Terms and Conditions

Little Secrets nor any affiliated companies or their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible.

All prices shown on this website include VAT at the prevailing rate. You can pay via Paypal, credit card or debit card. Goods will remain the property of the supplier until paid for in full.

DELIVERY

Delivery in the UK is via Royal Mail First Class Delivery and is chargeable @ £1.99 per order.

CANCELLATIONS AND RETURNS

Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day ‘cooling off’ period after the day after the product has been delivered.

You have the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to and quoting the Order Number.

You have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation or the goods being returned safely (whichever is the later).

You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging.

The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.

OUR RETURNS POLICY

We aim to offer a 100% Satisfaction Guaranteed service.
In the unlikely event that you are unhappy with your purchase, simply return the item(s) to us in an unused condition with the original packaging within 14 days. We will replace, exchange or issue a refund once we have received the item(s). We cannot accept return of products which are damaged after delivery. 

The cost of returning the item to us is your responsibility. Returned items to us must be sent by recorded delivery.